|
About
NC Factory Direct
Thank
you for visiting NC Factory Direct Online. We hope you enjoy your
visit and be sure to check back regularly for site updates and specials.
NC
Factory Direct is a North Carolina furniture discounter who provides top
quality, name brand, solid wood and metal furniture as well as other
fine accessories found in the High Point area (furniture capital of the
world). NC Factory Direct has buying power from the High Point
furniture market to purchase samples and many one of a kind furniture
and accessory items.
We
offer solid mahogany, oak, maple and other fine hard woods in our
furniture selections. We also carry custom sized mattresses along
with Simmons Beauty Rest, Thermo Sleep, Visco memory foam mattresses and
High Points largest United Sleep dealer.
Our
sales staff and customer support department are very well trained and
versed in all aspects of furniture and will answer any questions that
you may have. NC Factory Direct promises that you will have a
returned phone call within 24hrs upon request.
Please
feel free to call us toll free at -
1-888-553-1965
Policies
Delivery Policies
Delivery times and prices vary according to location. All items are
delivered by our delivery company to the address specified on your invoice.
our delivery company will contact you once your information is submitted to
them and entered into their system. Once the merchandise is scheduled
to be loaded onto a truck they will contact you with delivery dates and
times to ensure that someone will be present to accept delivery. Upon
arrival to your home, our delivery company Service will remove all wrapping and
boxes from your merchandise and place it in the desired location. It is
extremely important that you inspect your merchandise at the time of
delivery. You are required upon completion of delivery to sign the
freight bill indicating that you received your order in full and that
there were no damages or defects. This releases our company and the
delivery company from any claims.
Return Policy
If damage or defect is noticed at the time of delivery, refuse only the
pieces that have damage or defect and be sure to make note of the
problem on the driver's freight bill and be sure to keep a copy for your
records. Once the defective or damaged pieces are returned to our
warehouse, we will determine what is required to have the piece repaired
or replaced. Once the problem is resolved, you will be contacted
informing you of the status of your missing items and let you know
approximately when to expect your goods again. Once delivery is
completed and signed for, no returns may be made.
Terms of Sale
In order for NC Factory Direct to process your order, we require payment
in full at the time of your on-line purchase. MasterCard, Visa,
Discover/Novus, and American Express are accepted. All prices listed
are subject to change without notice. All merchandise purchased within
North Carolina is subject to sales tax. Prices DO NOT include shipping
which is paid to the shipper upon delivery of your product.
Cancellations
Once your order is placed with NC Factory Direct we check to ensure that
all of your billing and shipping information is accurate. Your order is
then sent to the manufacturer. All cancellations must be made within 24
hours of purchase time. After 24 hours, allowing an order to be
cancelled is solely up to NC Factory Direct. If an order is cancelled
after the 24 hour period, you will be charged a restocking fee in the
amount of 25% of the original purchase price. If you have any questions
or concerns about our shipping policy, please contact NC Factory Direct
by telephone or email.
Warranty
NC Factory Direct provides no warranty on goods sold. All merchandise
sold is covered with manufacturer warranty only and are available upon
request.
|
