NC Factory Direct

About NC Factory Direct

Thank you for visiting NC Factory Direct Online. We hope you enjoy your visit and be sure to check back regularly for site updates and specials.

NC Factory Direct is a North Carolina furniture discounter who provides top quality, name brand, solid wood and metal furniture as well as other fine accessories found in the High Point area (furniture capital of the world). NC Factory Direct has buying power from the High Point furniture market to purchase samples and many one of a kind furniture and accessory items.

We offer solid mahogany, oak, maple and other fine hard woods in our furniture selections.

Our sales staff and customer support department are very well trained and versed in all aspects of furniture and will answer any questions that you may have. NC Factory Direct promises that you will have a returned phone call within 24hrs upon request.

Please feel free to call us toll free at - 1-800-503-1053

Policies

Return Policies

NC Factory Direct is dedicated to customer satisfaction. If your merchandise is delivered with damages, you may only send back the pieces that are damaged, not the entire grouping. Indicate the problem on the shipping company's release form to ensure that the damaged merchandise will be replaced.

Upon damaged merchandise being returned to our warehouse, the merchandise will be replaced or repaired and returned to you promptly. If the release form is signed without noting damages, merchandise may not be returned or replaced by NC Factory Direct.

*You will not be able to receive a credit or refund on damaged merchandise.

*NC Factory Direct does not offer any warranty options. You may contact the manufacturer for warranty information.

Shipping Policies
Shipping rates and schedules vary according to location and availability. If you are promised a time frame, please note that the items you order may be placed on back order without any notice and at any time from the distributor. We appreciate your patience in these circumstances, and will deliver the merchandise as it becomes available to us. We apologize for the possibility of delay in advance.

The items you order are shipped by our delivery company to the address given upon ordering. The shipping company will contact you when your order is available and ready to ship. A delivery time will be scheduled with you by the shipping company, as well as payment for shipping costs. You must be present at the time of delivery to inspect your order and to ensure that there are no damages to your merchandise.

The shipping quote includes a "Bring In and Set Up" delivery unless curbside service is requested (not recommended). Prior to the shipping company delivering your order, you must sign a release form stating that you received your completed order and there were no damages inspected. Upon signing the release you are stating that NC Factory Direct and the shipping company are no longer responsible for any claims you may attempt to make.

Shipping quotes are subject to change at any time without notice. NC Factory Direct is not responsible for any increases or decreases in shipping costs. Rates are given to the best of our knowledge and are simply shipping quotes.

Payment Policies
We do not offer payment plans or financing for the merchandise we offer; we only accept full payment upon ordering. Partial payments will not be accepted. If partial payments are approved by the owner, the partial amount is considered a deposit and will not be refunded under any circumstances and the order may not be canceled.

We accept Visa, MasterCard, and debit payments by phone only. Personal checks may be accepted; however, orders will not be placed until payment has cleared.

North Carolina sales tax will apply to all in-state purchases. If out-of-state purchases are made, you will not be charged sales tax. However, you are responsible for paying the sales tax for merchandise according to the rates in the state in which you reside.

NC Factory Direct is not responsible for paying your out of state sales tax for merchandise purchased through our company. Shipping estimates are not included in your payment to NC Factory Direct but must be paid to the shipping company.

If, for some reason, you are not able to pay for shipping after ordering merchandise, the order may not be canceled and you will have to make payment arrangements with the shipping company or schedule a time to pick up the merchandise.

Cancellation Policies
Immediately after placing your order with NC Factory Direct, your order is then sent to the manufacturer to begin processing your merchandise request. Once you have placed your order and payment is approved, your order cannot be canceled under any circumstances. If the merchandise is discontinued after you order, there will be no refund, but you may choose another group and must pay the difference in cost, if any. If a discontinued item was purchased for a larger amount, you must select merchandise that is equal or larger in value. No refunds will be given for price difference. If you insist on pursuing a cancellation, there will automatically be a 45% restocking fee applied to your order plus you will pay shipping costs back to the warehouse if items have been shipped.